F.A.Q
Do you ship to my country?
Yes, we ship worldwide. Order now and add sparkle to your look with Mscome jewellery.
How do I know my ring size?
If you’re looking for your ring size, you can use our Size Guide page.
How will I know when my order ships?
Once your order has been dispatched you will be notified via e-mail.
Can I return/exchange my order?
If you have not exceeded the timeframe, your order can be returned/exchanged. For detailed information, please visit our Return & Exchange page.
Please note personalised orders are non-returnable.
Can I cancel my order once it has been placed?
We may be able to cancel your order but we ask this to be done within an hour of placing your order. If it is too late for us to cancel your order, you can return your order.
Please note personalised orders are non-cancellable.
Can I change my delivery address?
Yes, we can change your delivery address if you notify us within one hour of ordering – please contact us on our contact page.
Where is my order?
We will keep you updated on your order status via email. You will receive an order confirmation after your order has been placed and a shipping notification once your order has been shipped.
If you have not received an Order Confirmation email please check your Spam/Promotions folder within your email provider. If you are still unable to locate your confirmation email, please contact our team and we will be sure to resend it to you.
Why is my package delayed?
We use transport companies to ship video packages to all parts of the world. In most cases, after the package passes through the customs of your country, it will be handed over to your local post office or transport company for final delivery.. During holiday seasons, orders may suffer a slight delay in shipment due to an excessive amount of orders being fulfilled. In addition, MScome will not be held accountable for a delay in shipment caused by weather conditions, issues with international customs, or any other circumstances beyond our control.
Why do I need to pay customs duty? (for International Customers)
All International packages are shipped DDU (Duties & Taxes unpaid), meaning these feels are not included in the price of goods purchased from our website. It is your responsibility to pay these fees in order to receive your parcel. We are unable to advise the amounts of what these feels may be, if applicable at all. We recommend contacting your country’s custom office for an estimated charges & rates on packages coming from overseas.
I didn’t pay the customs duty/I wrote my address wrong, so my package was returned. What happens now?
It is the customer’s responsibility to pay any applicable customs duties and provide accurate address information for their order.
At Mscome, we offer free shipping on orders over $50. However, we need to pay shipping charges ranging from $8 to $25 to the shipping company and post office, depending on the size and weight of the package. If the customer provides an incorrect address, fails to pay customs duties, or decides to cancel the order, we are unable to refund the full shipping charges paid to the courier service.
In such instances, the shipping fee will be deducted from the total order amount, and the remaining balance will be refunded to the customer. Please note that the refund process can only be initiated once the returned package is received by us.
By purchasing a products with MScome, you agree to all terms and conditions stated.